Real time Player for Windows 7
Why does the installation freeze or give me an error message?
Windows users: Make sure that you are attempting the installation from an administrator account on the computer. Windows Vista and Windows 7 customers, verify that your User Account Control has been enabled and then try the installation again. For directions on turning on the User Account Control, click here.
Solution 1: Empty the contents of the TEMP folder.
Whenever tasks are completed or a program closes, files are stored in the TEMP folder. If many files have accumulated in the folder, you may receive errors that prevent the installation from completing.
To delete the files in the TEMP folder:
1. Open the TEMP folder inside the Windows folder on the C: drive.
2. From the Edit menu, choose Select All.
3. From the File menu, choose Delete.
4. When asked if you are sure you want to delete these items, click Yes.
5. Once these steps are complete, close any open windows and restart the computer. Once the computer has restarted, try the installation again.
Note: If you receive an error that a file or folder can not be deleted because it is in use, skip the file and continue deleting the rest of the contents. Once you are finished clearing the rest of the contents, restart Windows and try these steps again before you open any other programs.
Solution 2: Free some hard disk space.
Your computer needs around 200 MB free hard disk space before you can install RealTimes or RealPlayer. Please ensure that you have enough space to install the player. You can make some space by emptying the Recycle bin on your computer desktop and deleting redundant files.
Solution 3: Close background programs.
Running many programs at once uses up your computer's resources; running fewer programs improves the performance of the programs you are actually using. There are obvious programs you can close, but you might need to close programs that run automatically in the background. See Close the programs running in the background in Windows for details.
Note: When installing the application, you can restart Windows in Safe Mode and try the installation again. For information on restarting in Safe Mode, consult your Windows help files.
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